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County of Kauai and Connect-CTY


In an effort to improve emergency communications, county officials announced today plans to implement Connect-CTY, a mass notification service from Blackboard Connect Inc.


With Connect-CTY, county officials will be able to create and rapidly disseminate voice messages regarding civil defense emergencies to thousands of residents, businesses and local agencies in minutes, through a single phone call.


This service will also allow officials to send text messages to cell phones, Personal Digital Assistants (PDAs), email accounts, and TTY/TDD receiving devices for the hearing impaired.


Examples of civil defense emergencies include: tsunamis; hurricanes; earthquakes; flash floods; and any other situation that could impact the safety, property, or welfare of Kaua'i residents.


Publicly available primary residential and business phones on Kaua'i will automatically be included in the system. However, residents can opt in to provide their complete information, up to three phone numbers and two email addresses, and indicate if they have a TTY/TDD device.


A community-wide test call will be conducted on Friday, May 1, at 11:45 am to ensure that residents are aware of the Connect-CTY service and can provide their correct phone numbers and email addresses should they not receive the text message.

  Connect-CTY Frequently Asked Questions Minimize
  What is the Connect-CTY service?
  How does the service work?
  What types of messages will be sent using the service?
  Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
  Is my telephone number included in the notification database?
  May I use a cell phone as my notification database listing?
  What precautions are being taken to protect personal information?
  Will there be a way to positively identify incoming calls which are made by the county using the system?
  Will the Connect-CTY service work if I have a call screening system on my phone?
  If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
  If I have provided more than one phone number, when will they be called?
  My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?
  How does the Connect-CTY system respond to busy signals or no-answer situations?
  I am receiving county notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
  I was not able to listen to the entire call. Is there a way to repeat the message?
  I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?