Friendly reminders during DOW's Meter Replacement Project

Published on September 21, 2023

Department of Water, Department Notice

LĪHUʻE – The Department of Water (DOW) continues to progress with its Meter and Transponder Replacement Project and is reminding customers of potential interruptions in their monthly billing statements and estimated readings based on their recorded lower-than-average monthly water usage due to delayed consumption data retrieval.  DOW’s Meter and Transponder Replacement Project is expected to span over several years and is in its first phase of the island wide project to upgrade and replace aging and obsolete equipment to improve its advanced metering infrastructure (AMI).

Approximately 25% of its 24k customer accounts are included in phase one of the replacement project to upgrade meter transponder units.  Since October 2022, DOW personnel have successfully replaced 1,100 inactive transponder units and are progressively conducting installments as the equipment arrives from the manufacturer.  

Once the equipment replacement work is completed, customers will receive an adjusted billing statement based on their actual consumption, which has been maintained by transponders.  

DOW strives to improve operational efficiencies and effectiveness to prevent billing interruptions in the future and thanks customers for their patience and cooperation.  The Department’s Water Meter and Transponder Replacement Project is finalizing its Invitation for Bid (IFB) which is anticipated to be awarded at the end of the year. 

For more information or questions regarding your water bill, please contact DOW’s Billing Services at 808-245-5442 or email: 




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