Holo Holo 2020 is about delivering on the Mayor’s vision for what Kauaʻi can
be, and should be. To support this vision, the Mayor has built a County
government team that listens to its people and acts on their behalf. Through
various community outreach initiatives, the County strives to involve our
citizens in the decision making process, and provide them with a voice in
shaping our priorities. Each and every department is challenged to make this
vision a reality.
As its Holo Holo 2020 contribution, the County's Information Technology
Division adopted a new approach for connecting with our citizens. The Mayor
likes to call it "bringing government services into the living rooms of our
people." Our premise is that determining how best to serve Kauaʻi through
technology is a non-trivial exercise that can be greatly simplified and improved
through public input. The simple question is, how can we bring more services
closer to the communities that we serve? As such, we embarked on a project to
gather feedback from our residents on the technology-based services that are
most important to them, including how they interact with County government, as
well as other opportunities to serve the community at large.
There are many ways to improve our County services by using technology, but
the choices are not always obvious, especially when funds are limited. As
citizens, you are the County’s customers making it imperative that we understand
your technology needs and priorities going forward so that we can incorporate
your input in determining future plans. The best way to achieve this is through
Future updates on the Citizen Technology Survey will be made available on
this page of the County website. Your feedback is always welcome, so please feel
free to email us at firstname.lastname@example.org.
The Citizen Technology Survey was developed internally, and made available to
the public on the County’s website from August through December of 2013. We
leveraged internal resources and web-based survey tools in order to minimize
costs associated with expensive consultants, and labor intensive mailings. Our
primary goal for this survey is to identify community priorities for technology,
and take appropriate actions where possible during Fiscal Year 2014-2015. Our
secondary goal for the survey is to test a new model for engaging our citizens
in a transparent setting.
Following extensive analysis of the survey results, we are proud to share
this report with all of you. Regardless of whether or not you participated in
the survey, you now have the opportunity to see what others in the community are
saying about technology, and how the County plans to respond to the information
provided to make services more accessible, convenient and user-friendly. After completion of the identified initiatives, we will issue additional surveys to get your feedback on
how we did and what comes next.
The Information Technology Division is excited about the input you have
provided, and we look forward to putting the survey results into action. Your
feedback and insights are important to us, so please be sure to follow us as we
continue on this journey together. Mahalo for your interest and participation!