Credit and debit card payments now accepted at DOW office

Published on March 11, 2024

LIHUE – The Department of Water (DOW) announces a new, self-service credit and debit card payment kiosk available to customers in the main lobby at their Lihue office.

“While DOW offers the online Ko’u Wai Customer Account Portal for debit, credit card, and ACH payments, we cannot assume that all customers have access to a computer or smartphone,” said Renee Yadao, DOW Waterworks Controller. “This new addition to our Billing Services meets a longtime need and we are excited to provide the self-service kiosk to our walk-in customers, in addition to other payment options.”

The payment kiosk is serviced by Prithibi Consulting and Development Services and allows customers to access their current water bill balance and make a payment with most major credit cards and debit cards with the Visa or MasterCard logo. To use the self-service kiosk, customers will need to enter their account number, name and service address, followed by a credit or debit card payment. The transactions are quick and convenient, and a receipt is provided for each successful payment. Customers may still pay with cash or check at the Billing Services window with a DOW customer service representative.

DOW’s Billing Services are available for walk-in payments, start/stop service requests and billing inquiries from 8 a.m. to 4 p.m., business by phone and appointments for all other services are available from 7:45 a.m. to 4:30 p.m., Monday to Friday, closed on holidays. Online payments and 24-hour account access is available via the DOW’s Ko'u Wai Customer Account Portal at www.kauaiwater.org.

For more information, please call DOW’s Billing Services at 808-245-5442 or email billing@kauaiwater.org.

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