Dec. 31, UPDATE: DOW new access hours for the bill payment drop box

Published on December 31, 2025

LĪHU‘E – The Department of Water (DOW) has completed construction of its new, motorized entry gate to the main entrance of its administrative building’s parking lot. The bill payment drop box located in the DOW parking lot, at 4398 Pua Loke Street in LĪhuʻe, will be accessible from Monday through Friday, 6 a.m. to 4:30 p.m., except holidays.    

• Payments can still be made through our online customer portal at https://www.kauaiwater.org, by mail, or walk-in.  
• DOW walk-in hours remain Monday through Friday, 8 a.m. to 4 p.m., except holidays.  
• Payments may also be made at the Līhu‘e Walmart Customer Service desk during their business hours.  I.D. is required and only the account holder may utilize this service.  Walmart charges a $1.99 fee, per transaction.

For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org.

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