The Kauai Bus Mobile eTicket App FAQ

Where can I get and use the Kauai Bus Mobile eTicket app?

The Kauai Bus Mobile eTicket app is available for Android users on the google play store and on iOS in the Apple app store. The app can be used on all Mainline, Shuttle and Paratransit bus routes. 

Is the Kauai Bus Mobile eTicket App available on all devices?

The Kauai Bus Mobile eTicket App is available on the majority of iOS and Android devices installed with recent operating systems. Older versions of software may not be supported.

 

Do I need to set up an account to use the Kauai Bus Mobile eTicket App?

We recommend that you set up an account for your convenience and protection, but you may check out as a guest. If you have created a customer account and your mobile device is lost, stolen, or replaced, you will be able to migrate unused, unexpired tickets to your new device when logging into your account on the new device.

 

When should I buy my ticket?

You may pre-purchase tickets for future use and activate as you ride or purchase a ticket on the day of travel. Pre-purchased tickets expire 180 days after purchase even if not activated for use. monthly passes expire 180 days after purchase even if not activated for use.

 

Are receipts available for mobile ticketing?

Receipts are available through email for all purchases made through the Kauai Bus Mobile eTicket App. Please enter your email address when you purchase a ticket, and a receipt will be automatically emailed to you. If you can’t find your receipt, you can open the ticket from your ticket wallet and re-send the receipt to your email address.

 

Can I get a refund for unused tickets or service disruptions?

The Kauai Bus does not issue refunds for unused fare media. In the event of service disruptions, please contact (808)246-8110

 

Who do I contact for help with the app?

For help with the app please email etickethelp@kauai.gov or call (808)246-8110 to speak with someone directly.

Do mobile tickets expire?

Yes, purchased tickets expire after 180 days if they're not activated.

 

When do I activate my ticket?

We recommend activating your ticket just before you board a Bus. Tickets will remain active for only 15 minutes. Tickets not scanned during the 15 minute active period will expire and become invalid.

 

If I am traveling with friends and family, can I purchase and activate more than ticket on my phone?

You can buy up to 10 tickets per ticket type in a single purchase, up to a maximum of 20 tickets per ticket type in a day. You have to activate a ticket for each passenger before boarding a CTA vehicle. *Activating a large number of tickets will slow down the app

 

Can I transfer to other routes with a mobile ticket?

In some instances, Yes. A only a valid activated Mainline ticket can be used as a transfer on Mainline and Shuttle routes within a 90 minute period starting from when the ticket was first scanned by a validator.

What if I am riding with children ages 7 years and younger?

Children 7 years of age or younger ride free with a fare-paying adult in groups of 9 or less children.

 

I am eligible for discounted fares. How do I access these on my mobile device?

When making a purchase, you can select between a full price pass and a discounted pass. Discount fares are available for individuals with disabilities and youth ages 7-18. Proof of eligibility is required.

 

Will the app store my credit card details?

You have the option to store your credit card details for future transactions.

 

What happens if my smart phone becomes inoperable (e.g. dead battery) prior to being able to show my mobile ticket?

If your mobile phone is inoperable, you will have to use some other payment method for the trip.

 

Will my mobile ticket still work if I lose my cell phone service while trying to use my ticket?

Mobile tickets do not need cell phone or Wi-Fi services to be displayed. You do need connectivity to purchase a ticket, which must be done before boarding. If you lose cell phone service after purchasing a ticket, you will still be able to activate and display the ticket from the ticket wallet.

 

What security protections are in place to protect my personal information?

The Kauai Bus Mobile eTicket App is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, any sensitive data stored are highly encrypted, and systems are constantly being monitored for security vulnerabilities.