Emergency Services Dispatcher


Position Considerations

Being a "good person" is not enough to make a good Emergency Services Dispatcher. KPD needs individuals who display positive behaviors even when exposed to the types of stress that are inherent with police work; such as the long work hours and changing shifts, verbal abuse, combative or unruly individuals, and handling of traumatic incidents.

Among other things, KPD considers the following dimensions, and seeks corresponding positive behaviors in the people it considers for the position of Emergency Services Dispatcher:

  1. Integrity. This involves maintaining high standards of personal conduct. It consists of attributes such as honesty, impartiality, trustworthiness, and abiding by laws, regulations and procedures. It includes:
  2. Impulse Control/Attention To Safety. Avoiding impulsive and/or unnecessarily risky behavior to ensure the safety of oneself and others. It includes thinking before acting, taking proper precautions, keeping one's impetuous, knee-jerk reactions in check, and behaving in conscious regard for the larger situation at hand.
  3. Current Drug Use and Other Risk-Taking Behavior. This involves engaging in behavior that is inappropriate, self-damaging, and can adversely impact the agency, and includes alcohol and drug abuse, domestic violence, sale of drugs and gambling.
  4. Stress Tolerance. Maintaining composure, particularly during time-critical emergency events and other stressful situations; weathering negative events and circumstances and maintaining an even temperament and positive attitude. Accepting criticism without becoming overly defensive or allowing it to hamper behavior or job performance.
  5. Confronting and Overcoming Problems, Obstacles and Adversity. This involves willingness and persistence in confronting problems and personal adversity. It includes taking control of situations, as necessary, and demonstrating hustle and drive in reaching goals.
  6. Conscientiousness. Diligent, reliable, conscientious work patterns; performing in a timely, logical manner in accordance with rules, regulations and organizational policies.
  7. Interpersonal skills. This involves interacting with others in a tactful and respectful manner, and showing sensitivity, concern, tolerance, and interpersonal effectiveness in one's daily interactions.
  8. Decision-Making and Judgment. The ability to make timely, sound decisions, especially in dangerous, pressure-filled situations and/or where information is incomplete and/or conflicting. Able to size up situations quickly to determine appropriate action. It also involves the ability to sift through information to glean that which is important, and, once identified, to use that information effectively.
  9. Learning ability. Ability to comprehend and retain a good deal of information, to recall factual information, and to apply what is learned.
  10. Communication Skills. Ability to make oneself understood, both orally and in writing.

Minimum Qualifications

  • High school diploma or equivalent
  • Possess a valid motor vehicle operator's license
  • U.S. citizen, permanent resident alien or American national
  • Two (2) years of clerical experience which involved providing information, answering questions and inquiries, and/or explaining policies, rules, and regulations in person or by telephone.

***This is not all-inclusive, and is intended only as a general guideline. Review additional guidelines below***

Starting Pay 

 $48,456   Base Compensation  
 +$9,000   Retention Differential
This differential is based on current labor market conditions and is negotiated annually and may be reduced if an employee works less than a full month.
$57,456 Total Annual Compensation
Salary rate is determined by collective bargaining agreements or Pay Administration Policy as applicable.