Commendations & Complaints
The Kaua‘i Police Department is committed to providing the highest level of professional services to the residents and visitors of Kauaʻi. To ensure that our values of Respect, Integrity, Professionalism and community satisfaction are met, the Kauaʻi Police Department encourages citizens and employees to bring forth complaints regarding inadequate service or employee misconduct.
The mission of the Office Of Professional Standards is to protect and serve the public, police department and its employees, through proactive, fair, thorough, and impartial investigations of alleged employee misconduct.
HOW TO FILE A COMMENDATION
If you wish to commend the actions of employees of this department, you may do so by writing a letter to the District Commander of the police station in your area or the Chief of Police.
Verbal commendations may also be given to any department supervisor.
HOW TO FILE A COMPLAINT
If you believe that the conduct of an employee was inappropriate the following options can be taken:
- You may request to speak to a supervisor at any police station
- You may request to speak with the Office Of Professional Standards Lieutenant Christian D. Jenkins (808)241-1688.
- If you do not wish to make the complaint in person, you may obtain a “Formal Complaint” form by clicking on the link below.
Formal Complaint Form(PDF, 85KB)
- If you would like to make a complaint with the Kaua‘i Police Commission, please refer to their link on the homepage of this website.
The Office Of Professional Standards is located at 3990 Kaana Street, Suite 200, Lihue HI 96766.
The Kauai County Police Commission is located at 4444 Rice Street, Suite 150, Lihue HI 96766.
CALEA PUBLIC COMMENT PORTAL
The Kaua‘i Police Department has been nationally accredited through the Commission for Accreditation of Law Enforcement Agencies (CALEA) since 2016. The accreditation program requires agencies to comply with nationally established best practice standards in four basic areas: policy and procedures, administration, operations, and support services.
The Kauaʻi Police Department invites the public to offer comments, commendations, and other information regarding the Police Department’s quality of service or other information relevant to the accreditation process on the CALEA Public Comment Portal.
It is essential to know that CALEA is not an investigatory body; subsequently, the Public Comment Portal should not be used to submit information for such purposes. Additionally, there will be no response other than acknowledgment to submissions; however, the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA® Accreditation.
Click HERE to access the CALEA Public Comment Portal
If you have questions about our agency, standards, or the process, please contact: Sergeant Kevin Gras, Accreditation Manager (808) 241-1606